hi7 Responsible Gaming

hi7 operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or participate in any real-money game or sports betting market on the hi7 platform. This rule is absolute — there are no exceptions, regardless of the amount wagered or the type of game played.

When you register a hi7 account, you confirm under our Terms & Conditions that you are at least 18 years old and that you are legally permitted to access online gambling services in your jurisdiction. hi7 reserves the right to request identity verification documents — including your Bangladesh National Identity Card (NID) or passport — at any point to confirm your age and identity. Any account found to belong to a player under the age of 18 will be suspended immediately, all funds will be frozen pending investigation, and the matter will be referred to the appropriate authorities.

If you are a parent or guardian and you suspect that a minor in your household has accessed hi7, please contact our support team at [email protected] immediately. We will act swiftly to investigate and close the account. We also strongly recommend using parental control software to restrict access to gambling websites on any device that may be used by minors.

Parental Controls

A number of free parental control tools are available that can block access to gambling websites for underage users. hi7 strongly encourages parents and guardians to make use of these tools on household devices. Filtering software can block gambling-related domains at the network or device level, providing an additional layer of protection beyond hi7's own age verification processes.

Gambling is a popular form of entertainment enjoyed by millions of people across Bangladesh and around the world. For the vast majority of players, it remains a fun and controlled leisure activity. However, for some individuals, gambling can develop into a compulsive behaviour that negatively affects their financial situation, relationships, and mental health. Recognising the early warning signs is the first step toward getting help.

Problem gambling does not always look the same for everyone. Some players develop issues gradually over months or years; others may experience a rapid escalation following a significant win or loss. hi7 monitors player behaviour for indicators of at-risk activity and may proactively reach out to players whose patterns suggest a need for support — but we also encourage all players to conduct regular self-assessments using the checklist below.

Warning Signs to Watch For

Consider seeking help or activating a responsible gaming tool on your hi7 account if you recognise any of the following patterns in your own behaviour:

Self-exclusion is the most powerful responsible gaming tool available on hi7. When you activate self-exclusion, your hi7 account is immediately suspended for the duration you choose. During a self-exclusion period, you will not be able to log in, deposit funds, place bets, or access any real-money game on the platform. All pending withdrawals will be processed to your nominated payment method — bKash, Nagad, Rocket, or other registered payment method — within normal processing times.

hi7 takes self-exclusion requests seriously. Once a self-exclusion is activated, it cannot be reversed before the selected period has elapsed. This is by design: the purpose of self-exclusion is to provide a firm, reliable barrier between you and gambling during a period when you feel you need one. Attempts to re-register a new account during a self-exclusion period are a violation of hi7's Terms & Conditions and will result in permanent account closure.

Available Self-Exclusion Periods

hi7 offers the following self-exclusion periods. Choose the duration that best fits your needs — you can always request a longer period, but you cannot shorten an active exclusion:

Setting deposit and loss limits is one of the most practical ways to keep your gambling activity within a budget you are comfortable with. hi7 allows all players to set personalised limits on how much they can deposit or lose over a defined time period — daily, weekly, or monthly. Once a limit is reached, the system automatically prevents further deposits or gameplay until the limit period resets.

Limits can be set or lowered at any time, and a reduction takes effect immediately. If you wish to increase a limit, hi7 applies a mandatory 7-day cooling-off period before the increase is activated. This cooling-off period is designed to prevent impulsive decisions made during a session from undermining the budgeting goals you set when you were thinking clearly.

Types of Limits Available

A time-out is a shorter, temporary break from hi7 — distinct from self-exclusion in that it is designed for players who want to pause gambling for a brief period without permanently closing their account. Time-outs are ideal if you feel you have been gambling too frequently, if you have had an unusually large win or loss that you want time to process, or if you simply want to step back and reassess your activity before continuing.

During a time-out, your hi7 account is suspended and you cannot log in, deposit, or bet. Unlike self-exclusion, time-out periods are shorter in duration, and once the period expires, your account automatically becomes accessible again without any action required on your part.

Time-Out Period Options

hi7 offers the following time-out durations:

• 24 hours — A quick reset after a long session or an emotional gaming experience.
• 48 hours — A weekend break to enjoy time away from the screen.
• 7 days — A one-week pause for a more deliberate reassessment of your gambling habits.
• 30 days — A monthly time-out that overlaps with the shorter self-exclusion period for players who are not sure which option suits them best.

Time-outs can be activated instantly from your account settings under Account Settings > Responsible Gaming > Take a Break. They can also be requested by emailing [email protected] with the subject line "Time-Out Request". Please note: once activated, a time-out cannot be cancelled early, even by contacting support.

Reality Checks

In addition to time-out tools, hi7 offers optional reality check notifications. When enabled, these deliver an on-screen message at set intervals (every 30, 60, or 90 minutes) reminding you how long you have been playing in the current session and how much you have wagered. Reality check notifications are designed to break the flow of extended sessions and give you a moment to decide whether to continue, take a break, or stop for the day. You can enable reality checks from the same Responsible Gaming section of your account settings.

hi7 is committed to identifying and protecting players who may be in a vulnerable position. Vulnerability can take many forms — it may relate to age, financial circumstances, mental health, or life events such as bereavement, job loss, or relationship breakdown. Players experiencing any of these pressures may be at greater risk of developing a problematic relationship with gambling, and hi7 takes extra care to safeguard this group.

How hi7 Identifies Vulnerability

Our responsible gaming team reviews player activity data on a regular basis. The following behavioural patterns may trigger a proactive welfare check from hi7's support team:

• A significant and sudden increase in deposit frequency or total deposit amount.
• Repeated deposits immediately after a large withdrawal request — a pattern associated with chasing behaviour.
• Multiple failed deposit attempts in a short period, which may indicate a player is attempting to access funds beyond their means.
• Extended session durations, particularly during late-night hours (midnight to 6:00 AM BST), which can indicate disrupted sleep patterns associated with problem gambling.
• Player-initiated contact to support that includes emotional language, expressions of frustration, or references to financial difficulty.
• Account activity inconsistent with the player's previously established pattern — for example, a typically low-stakes recreational player suddenly placing maximum-stake bets.

When a welfare check is triggered, a hi7 responsible gaming specialist will send a non-intrusive email to the player's registered address. The message is informational — it is not a warning or a reprimand — and will outline the responsible gaming tools available and invite the player to reach out if they would like to discuss their situation.

Account Restrictions for Player Protection

In cases where hi7 has serious concerns about a player's welfare, the platform reserves the right to impose temporary restrictions on an account without waiting for the player to request them. These restrictions may include a temporary deposit block, a forced time-out period, or — in the most serious cases — a mandatory self-exclusion. hi7 will always communicate clearly with the player when such restrictions are applied and will provide guidance on next steps, including how to access professional support.

Protecting Minors in Your Household

If you share your device with children or young adults under the age of 18, it is your responsibility to ensure that your hi7 account is not accessible to them. Always log out of hi7 when you are not actively using the platform. Use strong, unique passwords that are not stored in your browser's autofill. Consider installing parental control software that restricts access to gambling websites at the device or router level.

If you feel that gambling is becoming a problem for you or someone you care about, reaching out for support is the single most important step you can take. hi7's own support team is available 24 hours a day, 7 days a week, via email at [email protected]. Our team can help you activate responsible gaming tools, answer questions about your account, or simply listen and point you toward appropriate professional resources.

Beyond hi7's internal support, a number of independent organisations provide confidential advice and counselling for people affected by problem gambling. While hi7 is focused on the Bangladesh market and many of the major international helplines are most easily accessible online, we encourage any player who is struggling to make use of these resources without delay.

Talking to Someone You Trust

Sometimes the most important first step is simply talking honestly with a person you trust — a family member, a close friend, a religious adviser, or a community leader. Sharing what you are experiencing can reduce the shame and isolation that often accompany problem gambling, and the people who care about you may be able to offer practical help as well as emotional support.

Professional Counselling

Problem gambling is a recognised psychological condition, and professional counselling can be highly effective. Cognitive behavioural therapy (CBT) in particular has a strong evidence base for treating compulsive gambling. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other major Bangladeshi cities, mental health services may be available through public hospitals, private clinics, or NGO-run programmes. hi7 encourages players to explore these options and can provide further guidance via [email protected].

Financial Support

If problem gambling has led to financial difficulty, speaking with a qualified financial counsellor can help you create a plan to stabilise your situation. Many Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, and Islami Bank — offer financial advisory services. Community and NGO financial literacy programmes are also available in many districts. Managing your financial situation is a critical part of recovery, and addressing it early prevents difficulties from escalating.